Objective
FTFX TECH SOLUTIONS (OPC) PRIVATE LIMITED believes in providing a seamless and premium experience to all our customers. The objective of this Grievance Redressal Policy is to provide a framework for resolving customer complaints and grievances in a fair, transparent, and timely manner, in compliance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000.
How to Raise a Grievance
If you have a grievance regarding our services, billing, or data privacy, you can register your complaint through the following channels:
- Email: Send an email to our dedicated Grievance Officer at Support@ftfxtechsolutions.com with the subject line "Grievance / Complaint - [Your Name]".
- Phone: Call our support desk at 08595691335 during standard business hours (IST).
- Written Letter: Send a formal letter to: Grievance Officer, FTFX TECH SOLUTIONS (OPC) PRIVATE LIMITED, Shop No. 159, Anand Garden, Near Railway Station, Gurgaon, Haryana 122001.
Resolution Process and Timelines
Upon receiving a grievance, we adhere to the following timelines:
- Acknowledgment: We will acknowledge the receipt of your grievance within 48 hours and provide you with a ticket reference number.
- Resolution: We aim to resolve all grievances within one (1) month from the date of receipt, in accordance with applicable Indian laws.
- Escalation: If the resolution provided is unsatisfactory, you may request an escalation to the senior management team for further review.